Shalom Home Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were not always confident in the management of the service, they spoke of difficulties in contacting office-based staff, and gaining a quick response to their query. Some people spoke of the minimal contact they had with the registered manager, which had had a negative impact on their views as to the service they received. Surveys were used to gather people's views about the service, however not everyone could remember being involved.

We found improvements had been made to the recording and planning of staff supervision and training, and the recording and management of people's medication. The registered manager had undertaken training to enable them to deliver training to staff, and had attended forums to share information and ideas.

Staff had regular meetings and supervision, which provided opportunities for them to share their views and receive support and guidance. Staff spoke positively of the support they received, which included the sharing of information during the Covid-19 pandemic. A covid-19 contingency plan was in place, and staff had received training on Covid-19, infection control and prevention and the correct use of Personal Protective Equipment (PPE).

Staff had a good understanding of people's needs and were aware of their responsibilities in keeping people safe, which included reporting any concerns they had with regards to people's health and welfare.