iCall Care
- Home care
- Dementia care
- Registered since 2013
- Evington, Leicester, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Good in June 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
71 of 89
rated home care services in Leicester are rated Good, like this one.
iCall Care: inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Blue Arch Homecare Requires improvement, 0.5 miles away
- – Dawn Healthcare Limited Office Not yet rated, 0.6 miles away
- – Compassionate Care For All Not yet rated, 0.6 miles away
- RI Leicester Requires improvement, 0.7 miles away
- G Shalom Home Care Limited Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 26 June 2019. Quoted under the Open Government Licence.
iCall Care is a domiciliary care agency providing personal care to younger and older adults living with families or in their own homes in the community. At the time of our inspection they were supporting 21 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were cared for safely and staff understood their responsibilities to keep people safe from abuse or harm. Risk assessments were in place which ensured that staff knew what to do to mitigate the risks identified. People received their medicines safely and there were effective practices in place to protect people from infection.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received the support they required and had access to training.
Staff were kind and caring and passionate about the care they provided. People and their families consistently told us how well looked after they were, and staff were respectful. People's dignity and privacy was maintained, and people felt in control of their lives.
People had individualised care plans which ensured they received person-centred care. Plans considered people's preferences, likes and dislikes and their cultural and religious backgrounds. People knew who to speak to raise concerns and were confident they would be listened to. Families experience of end of life care for their relative was very positive; staff were described as compassionate and patient.
The provider was open and honest and strived to look at ways to improve the service. Staff felt well supported and people were confident in the service. Staff liaised with other health professionals and looked at ways to improve people's life experiences.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mohamed Walji
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 26 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- iCall Care Limited
- Ownership type
- Organisation
- Companies House number
- 08567676 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does iCall Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for iCall Care.
- When was iCall Care last inspected?
- The Care Quality Commission's latest rating for iCall Care was published on 26 June 2019.
- Who runs iCall Care?
- iCall Care is run by iCall Care Limited.
- What is iCall Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 June 2019.
Contact
- Phone
- 0116 212 8558
- Address
- Unit 4 Vantage Park, High View Close, Hamilton, Leicester, LE4 9LJ Map (opens Google Maps)
Compare nearby
- RI Blue Arch Homecare Requires improvement, 0.5 miles away
- – Dawn Healthcare Limited Office Not yet rated, 0.6 miles away
- – Compassionate Care For All Not yet rated, 0.6 miles away
- RI Leicester Requires improvement, 0.7 miles away
- G Shalom Home Care Limited Good, 0.8 miles away