Leicester
- Home care
- Dementia care
- Registered since 2016
- Central Leicester, Leicester, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 89
rated home care services in Leicester are rated Requires improvement, like this one.
Leicester: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Help at Home (Danbury Gardens) (Good, 0.6 miles away) and iCall Care (Good, 0.7 miles away).
Nearest home care services:
- – New Hope Housing and Support Not yet rated, 0.3 miles away
- – Dawn Healthcare Limited Office Not yet rated, 0.5 miles away
- G Help at Home (Danbury Gardens) Good, 0.6 miles away
- – Compassionate Care For All Not yet rated, 0.6 miles away
- G iCall Care Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 9 June 2023. Quoted under the Open Government Licence.
Leicester is a domiciliary care agency providing personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 13 adults who received packages of support which included personal care.
What inspectors found
The provider's oversight systems and processes were not effectively used to monitor the quality of service being provided and to drive improvements. This included oversight of people's care records, monitoring staff punctuality, training and up to date operating systems including policies and procedures.
Read the rest of CQC's summary
Risks to people were not always identified, managed, and monitored. Care plans were not always kept up to date and contain sufficient up to date guidance for staff to follow to keep people safe.
People told us they were safe with the staff who supported them. Staff were recruited to the service safely. Staff were trained for their role and their competency was checked. Staff were knowledgeable in safeguarding procedures and were aware of how to escalate concerns if needed. There were sufficient staff to meet people's needs. People were supported by regular care staff who knew and understood their needs and routines. People were supported with their medicines safely where this was required.
People told us they felt safe and staff ensured they were safeguarded from harm. People were supported with their medicines when this was required. Infection prevention and control practice was followed by staff to reduce the risk of cross contamination and the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 9 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Nomusa Ncube
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 9 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- 3 Star Health Care Limited
- Ownership type
- Organisation
- Companies House number
- 09650211 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Leicester provide nursing care?
- The Care Quality Commission's register does not list nursing care for Leicester.
- When was Leicester last inspected?
- The Care Quality Commission's latest rating for Leicester was published on 9 June 2023.
- Who runs Leicester?
- Leicester is run by 3 Star Health Care Limited.
- What is Leicester's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 June 2023.
Contact
- Phone
- 07716 740075
- Address
- 356 Gipsy Lane, Leicester, LE4 7BZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Help at Home (Danbury Gardens) (Good, 0.6 miles away) and iCall Care (Good, 0.7 miles away).
Nearest home care services:
- – New Hope Housing and Support Not yet rated, 0.3 miles away
- – Dawn Healthcare Limited Office Not yet rated, 0.5 miles away
- G Help at Home (Danbury Gardens) Good, 0.6 miles away
- – Compassionate Care For All Not yet rated, 0.6 miles away
- G iCall Care Good, 0.7 miles away