Social Life Opportunities (SoLo)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using the service and what we found We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support Known risks associated with people's care were not always well-managed. Some people's risk assessments did not provide staff with the information they needed to keep people safe. The model of care and settings maximised people's choice and independence. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were recruited safely and there were sufficient staff to provide people's planned care and support.

Right care People received personalised care and support from staff they knew and who understood their needs. Relatives had no concern about their family members safety and staff understood their responsibilities to keep people safe. Staff followed safe infection prevention practice in people's homes.

Right culture Systems to monitor the quality and safety of the service and to drive improvement were not in place. The provider's policies and procedures were not always effective or were not followed. An additional manager was being recruited to strengthen the management team structure to help drive improvements. Staff felt valued and supported by a registered manager who promoted an open and inclusive culture. The management team and staff worked in partnership with other professionals to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 02 November 2018).