Gateway Care Services
- Home care
- Dementia care
- Registered since 2015
- Loughton, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 298
rated home care services in Essex are rated Requires improvement, like this one.
Gateway Care Services: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Chigwell (Good, 0.2 miles away) and Alina Homecare- Epping and Loughton (Good, 0.4 miles away).
Nearest home care services:
- – Home Care Providers Limited Not yet rated, less than 0.1 miles away
- – Care Package Plus Limited Not yet rated, 0.2 miles away
- G Helping Hands Chigwell Good, 0.2 miles away
- G Alina Homecare- Epping and Loughton Good, 0.4 miles away
- G Radis Community Care (Honey Tree Court) Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 22 June 2023. Quoted under the Open Government Licence.
Gateway Care Services is a domiciliary care service that provides care and support to people living in their own houses or flats in the community. At the time of our inspection, 33 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Risks to people's health and safety were not effectively assessed or guidance available to reduce possible risks and maintain people's safety. Medicines were not always managed safely. Aspects of people's care records were not person centred and did not reflect the appropriate support in accordance to people's needs. The current systems in place were not effective enough to assess and monitor the quality and safety of the services being provided to people.
Read the rest of CQC's summary
The service had safeguarding procedures in place. Appropriate recruitment checks had taken place before staff started work; however, some improvement was needed to ensure references obtained for staff were robust. There were enough staff available to meet people's care and support needs. The service had procedures in place to reduce the risk of infections.
People's care and support needs were assessed before they started using the service. Staff were supported and received training. We have made a recommendation about staff performance and development. People were supported to maintain a healthy balanced diet and had access to health care professionals when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's privacy, dignity and independence was promoted. People and relatives told us staff were kind and caring.
People and relatives spoke positively about the service and said they felt safe. The service had a complaints procedure in place. No one at the service was receiving end of life care.
The service sought the views of people and their relatives. The service worked in partnership with health and social care providers to plan and deliver an effective service.
Questions to ask the service
- Safe was rated Requires improvement on 22 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 22 June 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 22 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Saeed Omer
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 22 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Gateway Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 05100937 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Gateway Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gateway Care Services.
- When was Gateway Care Services last inspected?
- The Care Quality Commission's latest rating for Gateway Care Services was published on 22 June 2023.
- Who runs Gateway Care Services?
- Gateway Care Services is run by Gateway Care Services Limited.
- What is Gateway Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 June 2023.
Contact
- Phone
- 020 8320 1234
- Address
- Sterling House, Langston Road, Loughton, IG10 3TS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Chigwell (Good, 0.2 miles away) and Alina Homecare- Epping and Loughton (Good, 0.4 miles away).
Nearest home care services:
- – Home Care Providers Limited Not yet rated, less than 0.1 miles away
- – Care Package Plus Limited Not yet rated, 0.2 miles away
- G Helping Hands Chigwell Good, 0.2 miles away
- G Alina Homecare- Epping and Loughton Good, 0.4 miles away
- G Radis Community Care (Honey Tree Court) Good, 0.8 miles away