CVB Homecare Ltd
- Home care
- Registered since 2024
- Bath and North East Somerset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
6 of 19
rated home care services in Bath and North East Somerset are rated Requires improvement, like this one.
CVB Homecare Ltd: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care (Bristol, Bath & N E Somerset) (Good, 1.7 miles away) and Featherbed Care (Good, 1.8 miles away).
Nearest home care services:
- – Cedar Care At Home Not yet rated, 1.2 miles away
- RI Ramm Care Group Requires improvement, 1.2 miles away
- G Bluebird Care (Bristol, Bath & N E Somerset) Good, 1.7 miles away
- – Abihealth – Southwest Not yet rated, 1.8 miles away
- G Featherbed Care Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 January 2026 (assessment visit 1 May 2026). Quoted under the Open Government Licence.
Date of assessment 19 May 2026. CVB Home Care Ltd is a service which is registered to support people with the regulated activity of ‘personal care’ in their own homes. There were gaps in systems, documentation, and oversight, meaning that person-centred care was not consistently underpinned by effective processes. Recording and monitoring arrangements were not always reliable, which limited the provider’s ability to evidence compliance and demonstrate consistent quality and safety.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified shortfalls in relation to processes which managed safety, risk management, staff training, and governance. These were not consistently implemented and embedded in practice at the time of the assessment. The provider had limited assurances to ensure care was safe, effective and well led and there was a lack of consistency and oversight.
However, there were clear examples of person-centred care and effective practices in meeting people’s individual needs. Care was generally delivered without any concerns raised by people, relatives and professionals. This indicated positive approaches were in place, although not yet consistently supported by formal systems.
We identified two breaches of the legal requirement in relation to safe care and treatment and governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 15 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Kathleen Ortiz
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- CVB Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 14548674 (opens Companies House)
Getting help from Bath and North East Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bath and North East Somerset Council
- Ask for a care needs assessment
- Phone: 01225 394570, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Support for carers
- Paying for care: Bath and North East Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does CVB Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for CVB Homecare Ltd.
- When was CVB Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for CVB Homecare Ltd was published on 15 January 2026.
- Who runs CVB Homecare Ltd?
- CVB Homecare Ltd is run by CVB Homecare Ltd.
- What is CVB Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 January 2026.
Contact
- Phone
- 07725 473613
- Address
- 474B Bath Road, Saltford, Bristol, BS31 3DJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care (Bristol, Bath & N E Somerset) (Good, 1.7 miles away) and Featherbed Care (Good, 1.8 miles away).
Nearest home care services:
- – Cedar Care At Home Not yet rated, 1.2 miles away
- RI Ramm Care Group Requires improvement, 1.2 miles away
- G Bluebird Care (Bristol, Bath & N E Somerset) Good, 1.7 miles away
- – Abihealth – Southwest Not yet rated, 1.8 miles away
- G Featherbed Care Good, 1.8 miles away