Featherbed Care

People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs and preferences were assessed before they received support from the service and these were regularly reviewed. Care plans gave guidance to staff about what people could do for themselves and how best to provide support.

People were safe and were protected from avoidable harm or abuse by staff who were trained and supported by effective policies. Individual risks were assessed and controlled, and staff were confident in safely managing medicines. The recording of medicines administration had recently been improved.

People were supported to eat and drink enough to meet their individual needs and preferences. People had access to routine and specialist healthcare services.

Staff had been safely recruited to ensure they were suitable to work with people. Staff received supervision and support. This meant they had the skills and knowledge to effectively support people. Staff praised the availability of managers for support, advice and guidance at all times.

Staff were clear about their responsibilities, and the service was consistently managed and well-led. Effective systems were in place to monitor and review quality and performance, and actions were promptly taken when shortfalls were identified.