Bluebird Care (Barnet)

Bluebird Care (Barnet) is a domiciliary care service providing personal care and support to people in their own homes. At the time of the inspection the agency was supporting 90 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Care People felt safe, staff were caring and treated them with dignity and respect. People and their relatives generally felt the service was managed well and people's care needs were met. People's care and risk management plans set out their care needs, preferences and communication support. Staff found these plans helpful. Staff received regular training, supervision and the provider checked their competency. Staff and managers knew how to report and respond to potential safeguarding adults concerns.

Right Support Staff supported people with their medicines appropriately. There were procedures for responding to and learning from accidents and incidents. There were enough staff to meet people's needs. People were usually visited by the same staff with whom they were familiar. There were safe recruitment processes in place.