Proud to Care Limited

People's care files showed that their care needs had been thoroughly assessed, and they received good quality care from staff who understood the type of support they needed. Care plans were highly personalised and gave clear information on how to support people beyond just their physical needs to ensure their entire person-hood was upheld. People's goals and aspirations were clearly identified in their care records and we saw many examples where the service had helped them to fulfil these. People were treated as individuals and support was delivered according to their specific needs and wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Some people had been supported to live in their homes for many years. The service explored ways in which people with changing needs could continue to live at home, such as supporting applications for increased funding and care. People were given every opportunity to be valued and equal partners in decisions around their care and support. People participated in a range of activities. These included trips out in the local community, attending social groups and other events.

The provider utilised a values-based recruitment process, which encouraged a diverse workforce with varying skills and backgrounds, but underneath this, they possessed the same caring values. Staff were recruited safely and there were sufficient numbers of staff to meet the needs of people who used the service. Agency staff were not used.

People were safe due to the systems in place to safeguard people from potential abuse or exploitation. Measures were in place to minimise risks, both general and specific to individuals.

New staff completed a robust training program which aligned with the Care Certificate when they commenced employment. The Care Certificate is a set of standards that staff are expected to adhere to.

Staff commented the support they received from the management team was excellent.

People were encouraged to maintain good health and well-being, and the service supported people to access their GP and attend regular health checks.

We found a strong leadership framework in place. This meant there were clear lines of accountability within the organisation and systems which supported the running of the service were well-embedded. The service benefited from a highly experienced registered manager who understood their role and responsibilities in relation to the duty of candour. This is a set of expectations about being open and transparent when things go wrong.