Laura Care Agency Limited
- Home care
- Dementia care
- Registered since 2015
- Central Birmingham, Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
123 of 162
rated home care services in Birmingham are rated Good, like this one.
Laura Care Agency Limited: inspection record
Rated Good in February 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- – Alpine House No overall rating, 0.2 miles away
What inspectors found
From the Care Quality Commission's inspection report published 12 February 2019. Quoted under the Open Government Licence.
Laura Care is a domiciliary care service providing a service to people living in their own home. This announced inspection took place on 17 December 2018 and 02 January 2019 We gave the provider 48 hours' notice that we would be visiting the service because we wanted to make sure staff and people would be available for us to speak with. At the time of the inspection there were 12 people using the service.
Read the rest of CQC's summary
At our last inspection on the 30 June 2017 we rated the service as requires improvement in safe and well led. At this inspection we found that the required improvements had been made.There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff had been trained in safeguarding people. There were procedures in place to follow in an emergency. Staff knew what action to take if they identified any safety concerns during their work. General risks to individuals when providing support were identified so staff had the information they needed to support people safely. Staff and records confirmed that there were enough staff to meet peoples care needs. Care staff had completed training to enable them to support people with their medication if required.
People benefitted from continuity of staff so relationships were built and people did not have to endure different staff for their care. Staff had received ongoing training to ensure that their skills were updated with current knowledge. The service followed a recruitment process which ensured staff were recruited safely.
Staff were caring and treated people with dignity and respect. People's choices and independence was respected and promoted and staff responded with kindness, maintaining people's dignity. People's care needs were regularly reviewed to ensure the care provided was up-to-date. Staff had an awareness of the Mental Capacity Act and the principles of the Act.
People and relatives felt they could speak with the registered manager about their worries or concerns and felt they would be listened to and action would be taken. The provider had quality assurance and audit systems in place to monitor the care and support people received to ensure the service met people's needs.
The five questions we ask about services and what we found
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Elizabeth Ricketts
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 12 February 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Laura Care Agency Limited
- Ownership type
- Organisation
- Companies House number
- 09222530 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Laura Care Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Laura Care Agency Limited.
- When was Laura Care Agency Limited last inspected?
- The Care Quality Commission's latest rating for Laura Care Agency Limited was published on 12 February 2019.
- Who runs Laura Care Agency Limited?
- Laura Care Agency Limited is run by Laura Care Agency Limited.
- What is Laura Care Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 February 2019.
Contact
- Phone
- 0121 459 9393
- Address
- 47 Vyse Street, Hockley, Birmingham, B18 6HF Map (opens Google Maps)
Compare nearby
- RI Obatos Care Services Limited Requires improvement, less than 0.1 miles away
- – MA Care (Bham) Limited Not yet rated, 0.1 miles away
- – Rainbow Quality Care Ltd Not yet rated, 0.1 miles away
- – Henola Care Ltd Not yet rated, 0.2 miles away
- – Alpine House No overall rating, 0.2 miles away