Rated Care Homes

Ivy Homecare Services Limited

Home care, Kensington and Chelsea

G

Good

Rated on

Rating from the Care Quality Commission.

Ivy Homecare Services Limited: inspection record

Home care, Kensington and Chelsea

Rated Good in March 2026.

Ivy Homecare Services Limited: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in March 2026.

The latest rating was published 7 months ago.

How it compares locally

  • One of 10 Good home care services in Kensington and Chelsea, out of 11 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 13 March 2026 (assessment visit 29 January 2026). Quoted under the Open Government Licence.

Date of Assessment: 30 January 2026.

Ivy Homecare Services Limited is a care‑at‑home service. It provides support to people in their own homes, including help with personal care such as washing, dressing and support with taking medicines when this is part of their assessed needs. At the time of the assessment, two people were receiving regulated support. The registered manager was visible and approachable and maintained oversight of day‑to‑day care.

Read the full summary

People, relatives and staff consistently described the service as safe, reliable and responsive. People said carers arrived on time and stayed for the agreed duration. Relatives told us the office team responded promptly to queries, and staff said they felt well supported by the registered manager.

Improvements were required in some areas, including: the clarity of risk assessments where people live with medical conditions and the management of medicines.

Care planning was collaborative and staff were matched to people based on language needs, which improved communication. Systems were in place to monitor quality and review concerns, and the registered manager acted on feedback and identified learning.

Overall, the service delivered safe, caring and responsive support with some areas requiring further development. The registered manager took action during the assessment and provided evidence that improvements had been made.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service registered on 31 May 2024. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first assessment for this service registered on 31 May 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service registered on 31 May 2024. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first assessment for this service registered on 31 May 2024. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service registered on 31 May 2024. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Ivy Homecare Services Limited
Address322, Grand Union Studios, Studio 1.04, Ladbroke Grove, London, W10 5AD
Phone07583 674601
Registered managerSadia Farah
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Children 0-18 years
  • Dementia
  • Mental Health
  • Older People
  • Physical Disability
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Ivy Homecare Services Limited
ProviderIvy Homecare Services Ltd
Ownership typeOrganisation
Companies House number15179441 (opens Companies House)

Nearest alternatives

  1. G
    Hope Care Agency Home care, 0.1 miles away
    Good
  2. G
    Healthvision UK Ltd - North Kensington Home care, 0.2 miles away
    Good
  3. RI
    Caremark Kensington Home care, 0.2 miles away
    Requires improvement
  4. –
    Equal People Mencap Home care, 0.4 miles away
    No overall rating
  5. G
    Sabir Care UK Ltd Home care, 0.5 miles away
    Good

See all home care in Kensington and Chelsea

Getting help from Royal Borough of Kensington and Chelsea

The council can assess what care someone needs and tell them what help with the cost they may get.

Kensington and Chelsea shares its adult social care information directory, People First, with Westminster City Council.

Checked on the council's website, November 2026.

Common questions

Does Ivy Homecare Services Limited provide nursing care?
The Care Quality Commission's register does not list nursing care for Ivy Homecare Services Limited.
When was Ivy Homecare Services Limited last inspected?
The Care Quality Commission's latest rating for Ivy Homecare Services Limited was published on 13 March 2026.
Who runs Ivy Homecare Services Limited?
Ivy Homecare Services Limited is run by Ivy Homecare Services Ltd.
What is Ivy Homecare Services Limited's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 13 March 2026.