Human Support Group Limited - Whitehaven

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, the location supported one person with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People felt safe and confident with the staff supporting them. Staff responded appropriately when incidents occurred or people experienced changes in their health needs. Information about people's health conditions and risks associated with these was not always recorded in detail to ensure staff would know how to respond if issues arose. We have made a recommendation about risk assessment and management plans.

People were supported by staff who had been recruited safely and had received training to support them. We have made a recommendation about learning disability and autism training to support staff knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had quality assurance systems established to monitor the quality of care provided at the service and any areas for improvement. The registered manager and provider were committed to making improvements. People were encouraged to give feedback on the service, which was used to drive change.