8 Cosway Court
- Home care
- Dementia care
- Registered since 2024
- Swindon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
6 of 33
rated home care services in Swindon are rated Requires improvement, like this one.
8 Cosway Court: inspection record
Rated Requires improvement in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Nissi Care Solutions (Good, 1.1 miles away) and Sylvian Care Swindon (Good, 1.1 miles away).
Nearest home care services:
- – Tony Long House No overall rating, 0.7 miles away
- – First Practice Healthcare Ltd Not yet rated, 0.9 miles away
- G Nissi Care Solutions Good, 1.1 miles away
- G Sylvian Care Swindon Good, 1.1 miles away
- G Network Healthcare Professionals Limited - Swindon Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 March 2026 (assessment visit 16 February 2026). Quoted under the Open Government Licence.
Date of assessment 16 February to 25 February 2026.
The service is a homecare service which is registered to support adults of all ages, people with physical disabilities, people with dementia and people with sensory impairments. At the time of the inspection there was one person receiving a regulated activity of personal care.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People’s care plans contained limited information about their medical diagnoses and background. This meant there was a risk staff could not support people safely. There was limited and conflicting information about the level of support required in relation to various aspects of care. This meant there was a risk of people being supported in a way which was not in line with their preferences. Additionally, care plans did not detail about how staff can support people with their social, cultural and religious preferences.
However, staff had completed a variety of training. The service had not recruited any staff as the staff supporting people were all directors of the company. There were systems and processes to ensure staff could be recruited safely. There were policies and procedures which were up-to-date and in line with legislation.
We identified one breach of the legal regulations in relation to the governance of the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 12 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 12 March 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Doris Rychlewski
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Acrux Support Services Limited
- Ownership type
- Organisation
- Companies House number
- 15094193 (opens Companies House)
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does 8 Cosway Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for 8 Cosway Court.
- When was 8 Cosway Court last inspected?
- The Care Quality Commission's latest rating for 8 Cosway Court was published on 12 March 2026.
- Who runs 8 Cosway Court?
- 8 Cosway Court is run by Acrux Support Services Limited.
- What is 8 Cosway Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 March 2026.
Contact
- Phone
- 07721 586231
- Address
- 8 Cosway Court, Swindon, SN3 4FY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Nissi Care Solutions (Good, 1.1 miles away) and Sylvian Care Swindon (Good, 1.1 miles away).
Nearest home care services:
- – Tony Long House No overall rating, 0.7 miles away
- – First Practice Healthcare Ltd Not yet rated, 0.9 miles away
- G Nissi Care Solutions Good, 1.1 miles away
- G Sylvian Care Swindon Good, 1.1 miles away
- G Network Healthcare Professionals Limited - Swindon Good, 1.3 miles away