GN Wellsprings Care Services Ltd

People's experience of using this service: •Relatives said family members always received visits from consistent staff, at the times arranged. •Staff was knowledgeable about the risks associated with people's care, but risk management plans had not always been fully completed for those identified risks. • Staff were recruited safely, and there were enough staff to provide the care and support people needed. • Safe procedures to manage people's medicines and to prevent the spread of infection were understood and followed by staff. •People and their relatives made decisions about their care and were supported by staff who understood the principles of the Mental Capacity Act 2005. •Staff were caring and respected people's right to privacy and dignity. •Care plans were personalised, but needed more detail to support the person centred care relatives told us people received. •Staff knew how to keep people protected from poor practice or abuse. •Staff were keyworkers for people which helped them get to know people well, especially their individual routines and preferences. •Staff encouraged people to remain as independent as possible by supporting people to do things they could do for themselves. •The provider's governance systems were operated and managed effectively to ensure good care outcomes for people that continued to meet their needs. •The provider had begun to utilise electronic call monitoring and call scheduling to ensure care calls continued to be completed on time. A recommendation for the registered manager was to consider steps to safeguard people's important information from being accessed unlawfully.

We found the service met the characteristics of a "Good" rating in five areas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk