Crossover Care Ltd

At the time of our inspection there were 37 people using the service who all received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, the location did not care for or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider worked effectively with people, their family and external professionals to ensure they received appropriate and timely care.

Trained staff provided people with consistent care that met their individual needs. People were supported with medicines to help them to maintain their health.

Right Care: Care plans were person centred and this was also reflected in the support staff provided.

People's holistic care needs were considered so that people received care that achieved positive outcomes.

Right Culture: The management team were passionate about their roles and ensuring people received the best possible

care. These values were embedded within the staff team who felt proud to do their job.

The management team worked in partnership with key organisations, including the local authority, safeguarding teams and integrated care boards. This supported positive outcomes for people.

Regular team meetings gave staff the opportunity to share experiences and learning so the service could improve.