Practical Care Solutions Limited

People were supported to maintain good health. People were supported with their medicines and accessed health care services when needed. People were provided with meals and drinks that met their dietary requirements.

Staff recruitment procedures were followed to protect people from unsuitable staff. There were enough staff and people received support from reliable caring staff. Staff received comprehensive training to meet people's needs. Staff enjoyed working at the service and felt supported by their colleagues, the care manager and the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care records contained clear information covering all aspects of people's care and support. Staff had a good understanding of people's wishes and individual preferences. They covered people's communication, cultural needs and ways to help maintain people's independence and links with family, friends and the wider community.

Staff were caring in their approach and had good relationships with people and their relations. People with treated with respect, and staff maintained their dignity and privacy.

The registered manager monitored the quality of the service provided. They were aware of their legal responsibilities and worked in an open and transparent way. People and their relatives knew how to make a complaint. People, their relatives, staff and commissioners felt the registered manager was approachable, acted on concerns and sought their views to develop the service. Lessons were learnt when things went wrong.