CJ Noah Healthcare
- Home care
- Dementia care
- Registered since 2024
- Cambridgeshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
10 months
since the latest rating was published.
10 of 87
rated home care services in Cambridgeshire are rated Requires improvement, like this one.
CJ Noah Healthcare: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care (Cambridge and South Cambs) (Good, 4.3 miles away) and Bluebird Care, Newmarket and Fenland (Good, 4.3 miles away).
Nearest home care services:
- G Bluebird Care (Cambridge and South Cambs) Good, 4.3 miles away
- G Bluebird Care, Newmarket and Fenland Good, 4.3 miles away
- G Adelaide Care Limited Good, 5.4 miles away
- G Jasmine House - Ely Good, 5.7 miles away
- G MiHomecare Cambridge Good, 5.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 January 2026 (assessment visit 12 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 16 September to 9 October 2025. We carried out this assessment because of safeguarding concerns we received. The service provides care and support to adults in their own homes.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found 3 breaches of legal regulations in relation to safe care and treatment, staffing and governance. We found missing and incomplete risk assessments relating to the health, safety and wellbeing of people using the service. The provider did not carry out robust recruitment checks or deploy sufficient numbers of staff to make sure that they could meet people's needs. There was no evidence staff had completed an induction programme to prepare them for their role. The provider did not have effective governance systems in place to monitor and improve the quality of the service.
However, people were treated with kindness and compassion, and staff respected their independence, dignity and privacy. Staff knew how to report and follow up on incidents or accidents and felt supported and valued.
We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to people’s safe care and treatment and safe staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 2 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 2 January 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 2 January 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 2 January 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Charity Ngundu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- CJ Noah Ltd
- Ownership type
- Organisation
- Companies House number
- 14246756 (opens Companies House)
Getting help from Cambridgeshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cambridgeshire County Council
- Ask for a care needs assessment
- Phone: 0345 045 5202, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cambridgeshire County Council
Checked on the council's website, November 2026.
Common questions
- Does CJ Noah Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for CJ Noah Healthcare.
- When was CJ Noah Healthcare last inspected?
- The Care Quality Commission's latest rating for CJ Noah Healthcare was published on 2 January 2026.
- Who runs CJ Noah Healthcare?
- CJ Noah Healthcare is run by CJ Noah Ltd.
- What is CJ Noah Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 January 2026.
Contact
- Phone
- 07951 343132
- Address
- 3 The Brook, Sutton, Ely, CB6 2PU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care (Cambridge and South Cambs) (Good, 4.3 miles away) and Bluebird Care, Newmarket and Fenland (Good, 4.3 miles away).
Nearest home care services:
- G Bluebird Care (Cambridge and South Cambs) Good, 4.3 miles away
- G Bluebird Care, Newmarket and Fenland Good, 4.3 miles away
- G Adelaide Care Limited Good, 5.4 miles away
- G Jasmine House - Ely Good, 5.7 miles away
- G MiHomecare Cambridge Good, 5.8 miles away