Abletrust Care

Who the service is for

This is a service for people with a learning disability and/or autistic people.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was meeting this guidance.

Key findings

We carried out this assessment between 23 and 25 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

Lessons were learnt to prevent accidents and incidents from reoccurring. The registered manager told us, “We have meetings to discuss what happened, and what could we have done differently. We don’t let the carer feel guilty. It’s about learning and moving on.”

Staff were aware of their responsibility to safeguard people from neglect and abuse. Staff completed annual training in safeguarding to refresh their skills in this area.

Care plans and risk assessments were detailed and included important information to support staff in meeting people’s needs.

The environment was clean and tidy. The registered manager told us, “Even though we don’t own the property, we take the onus of responsibility, and we communicate to the landlord if there are any issues.”

There were enough suitably skilled staff to meet people’s needs. Staff had received training in areas that were relevant to their role, including specialist training in learning disabilities and autism.

Medicine storage systems were safe. Each person had their own locked medicine cabinet in the kitchen area. A staff member told us that the management team and people’s relatives were able to view on the electronic medicine system if people’s medicines had been administered.

People’s needs were reviewed on a regular basis, with people and their relatives being involved in this process where possible. Staff worked hard to ensure outcomes for people were positive. The registered manager told us, “Before if people came into the home, [person] would become agitated. The carers have supported them and learnt their non-verbal cues and body language. This [person] has transformed and is so happy.”

Staff felt the management team were approachable and supportive, and described them as, “Very good people. They’re doing a perfect job.” The registered manager told us, “My style of leading is we develop the team, so they are able to make decisions.” Staff were able to provide feedback to the management team through supervisions, online meetings and regular face to face meetings.

Governance audits were in place to monitor and improve the quality of the service people received. Where shortfalls were identified, action was taken in a timely manner to resolve these.