Lago Homecare - Yarm Office
- Home care
- Dementia care
- Registered since 2024
- Stockton-on-Tees, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
1 month
since the latest rating was published.
26 of 27
rated home care services in Stockton-on-Tees are rated Good, like this one.
Lago Homecare - Yarm Office: inspection record
Rated Good in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Flexncare Limited Not yet rated, 1.6 miles away
- G Avalon Teesside Services Good, 2.8 miles away
- – Dale Care - Stockton Home Care Not yet rated, 2.8 miles away
- G Moon Rise 24hr Recruitment Ltd Good, 2.8 miles away
- G Creative Support - Durham Services Good, 2.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 September 2026 (assessment visit 12 June 2026). Quoted under the Open Government Licence.
Date of assessment 7 August 2026.
Lago Home Care is a domiciliary care service providing personal and social care to people living in their own home. We undertook this inspection because this is a new service which had not received a quality rating. At the time of our inspection, there were 18 people receiving a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
People received care and support that was safe, effective and personalised to their assessed needs. There were sufficient numbers of staff to meet people's needs, and people benefited from support delivered by a consistent staff team who knew them well. People and their relatives spoke positively about the quality of care provided, describing staff as caring and knowledgeable. Care plans were regularly reviewed to ensure they remained reflective of people's needs, preferences and desired outcomes.
The service was well-led by a management team that promoted a clear vision centred on delivering high-quality, person-centred care. Effective governance systems were in place to oversee the quality and safety of the service. Accidents, incidents, and safeguarding concerns were reviewed to promote safety and ensure timely and appropriate action. People using the service were also given opportunities to provide feedback.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lago Homecare Limited
- Ownership type
- Organisation
- Companies House number
- 14974156 (opens Companies House)
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Lago Homecare - Yarm Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lago Homecare - Yarm Office.
- When was Lago Homecare - Yarm Office last inspected?
- The Care Quality Commission's latest rating for Lago Homecare - Yarm Office was published on 15 September 2026.
- Who runs Lago Homecare - Yarm Office?
- Lago Homecare - Yarm Office is run by Lago Homecare Limited.
- What is Lago Homecare - Yarm Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 September 2026.
Contact
- Phone
- 01642 287154
- Address
- Second Floor Offices, 62 - 64 High Street, Yarm, TS15 9AH Map (opens Google Maps)
Compare nearby
- – Flexncare Limited Not yet rated, 1.6 miles away
- G Avalon Teesside Services Good, 2.8 miles away
- – Dale Care - Stockton Home Care Not yet rated, 2.8 miles away
- G Moon Rise 24hr Recruitment Ltd Good, 2.8 miles away
- G Creative Support - Durham Services Good, 2.8 miles away