Caremark (Worthing & Adur)

People spoke highly of the service they received from Caremark. People told us they would recommend the service to others. Comments included; "I would recommend them. We've got no complaints. They are very respectful and helpful. They do everything for us", "I would recommend them. Someone asked me the other day and I gave them the phone number. They're really good to me, I wouldn't want to change them" and "I would certainly recommend them, because of the attention and help I've had and I would like other people to have the same help and care."

The service had strong person-centred values and placed people's wellbeing at the heart of their work. People received personalised support which met their needs and preferences. Staff knew people well and worked hard to enable them to share their views, make choices and live active lives as independently as possible. People were fully involved in the planning and delivery of their care.

People's needs were assessed and care was planned and delivered to meet legislation and good practice guidance. The registered manager was in the process of improving people's care plans in order to make them more person centred. Where these were in place, people's support plans contained personalised information which detailed how they wanted their care to be delivered.

The organisation was dedicated to enabling people to be part of their local community and regularly put on events for people to attend. Where people struggled with transport and were more isolated, staff organised for this to be provided for them. The service worked closely with local services, professionals and organisations to give people access to opportunities and services.

People received their medicines as prescribed by their doctor. Incidents and accidents were investigated, and actions were taken to prevent reoccurrence. Staff felt strongly supported and received training and supervision to meet the needs of the people they cared for.

People were protected from potential abuse by staff who had received training in safeguarding and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable to abuse and avoidable harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible and in their best interests. The policies and systems in the service supported this practice.

People were supported by kind and caring staff who worked hard to promote their wellbeing. Staff were proud to work for the service and treated people with respect and dignity. The service promoted equality and diversity and worked hard to meet all of people's individual needs.

There was strong leadership at the service. People and staff spoke highly of the registered manager and there was a positive culture at the service with people and staff feeling their voices were listened to.

Although we identified concerns during the inspection, there were thorough quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

We have made a recommendation about comprehensive risk assessments being in place.