Yourlife (Worthing)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported by enough staff who knew them well and were recruited safely. Staff had received relevant training to keep people safe and assist them with their medicines. Staff completed an induction period which included shadowing an experienced member of staff. One person told us, "They usually come as a pair when someone is new."

People's risks were reviewed, where needed, and support plans enabled people to live independent lives. Measures promoted people's safety during the COVID-19 pandemic, and staff received relevant training and had appropriate personal protective equipment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People confirmed staff asked permission before offering support. One person told us, "I have signed something, but they'll always ask before helping me."

People lived independent lives and were supported by caring staff who upheld their dignity and autonomy. Staff provided care so people could remain in control of their lives. When people spoke of the care staff, comments included, "I think they superb, I couldn't ask for better." And, "I've always said, their staff selection policy is excellent."

People had access to an onsite bistro, staff supported people to choose their meals and prepared light meals for them. One person told us, "I freely tell carers what I want, I am given choices for supper."

People received care tailored to their individual needs and fully contributed to their support plans. Management would ensure documentation was produced to meet people's communication needs. One person told us, "I have a folder in my flat, I could read it, but I'm not too bothered. I was asked many questions before the care commenced; this was to build my care plan."

People were encouraged to help plan and attend their social activities, the service listened and responded to people's requests of various events. Feedback was sought in a variety of ways and people felt comfortable to make suggestions, comments or complaints.

People knew the registered manager and were complimentary about their leadership style. The registered manager involved people using the service and encouraged feedback. One person told us, "I have a good rapport with the staff I can't put my finger on anything that is in any way upsetting me, the manager sorts things out beautifully."

The registered manager undertook various quality assurance processes and had a clear vision for the service. The quality assurance processes were effective and there was a clear plan for the future of the service.

This service was registered with us on 15/06/2019 and this is the first inspection.