Arca Healthcare Limited
- Home care
- Dementia care
- Registered since 2024
- Oldbury, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
2 months
since the latest rating was published.
13 of 49
rated home care services in Sandwell are rated Requires improvement, like this one.
Arca Healthcare Limited: inspection record
Rated Requires improvement in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Choice Supported Living - West Midlands (Good, 0.5 miles away) and Prudent Health Services Ltd (Good, 0.5 miles away).
Nearest home care services:
- G Choice Supported Living - West Midlands Good, 0.5 miles away
- – Home1st Ltd Not yet rated, 0.5 miles away
- G Prudent Health Services Ltd Good, 0.5 miles away
- G Rose of Sharon Care Services Good, 0.5 miles away
- – Sandwell Branch Not yet rated, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 August 2026 (assessment visit 6 July 2026). Quoted under the Open Government Licence.
Date of assessment: 08 to 15 July 2026.
Arca Healthcare Limited provides a domiciliary care service to adults with a range of conditions. The service is registered to provide care to older and younger adults, people living with dementia and both mental and physical health needs.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
At the time of the inspection, the domiciliary care service was supporting 3 people with their personal care needs.
We found the provider to be in breach of regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment and good governance. In instances where the Care Quality Commission (CQC) has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
Systems for managing and reporting safety events were not always in place. Care plans did not always provide clear and detailed information about people’s needs. Care records were not always effectively reviewed on a regular basis.
There were no systems in place to ensure the principles of the Mental Capacity Act 2005 (MCA) were followed. We found this for people who were assessed as lacking capacity regarding their care.
Staff training was not always adequate to meet the needs of people the service was supporting. There were no records of the staff meetings that took place. Governance arrangements were not always robust or effective.
People received effective transitions to the service. Relevant policies and procedures were in place. There was a process to report concerns and we saw evidence people, relatives and staff were confident these would be taken seriously. The provider had considered workforce wellbeing and inclusion.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and safeguarding service users from abuse and improper treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated require improvement: This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 25 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 August 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 25 August 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 25 August 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Catherine Gudo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Arca Health Limited
- Ownership type
- Organisation
- Companies House number
- 09946118 (opens Companies House)
Arca Health Limited runs 2 services, all in the West Midlands. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Arca Health Limited
- – Arca Health Limited (Stafford) Not yet rated. Home care, Staffordshire
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Arca Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Arca Healthcare Limited.
- When was Arca Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Arca Healthcare Limited was published on 25 August 2026.
- Who runs Arca Healthcare Limited?
- Arca Healthcare Limited is run by Arca Health Limited. It runs 2 services, all in the West Midlands.
- What is Arca Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 August 2026.
Contact
- Address
- Unit 16, Direct 2 Industrial Park, Roway Lane, Oldbury, B69 3ES Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Choice Supported Living - West Midlands (Good, 0.5 miles away) and Prudent Health Services Ltd (Good, 0.5 miles away).
Nearest home care services:
- G Choice Supported Living - West Midlands Good, 0.5 miles away
- – Home1st Ltd Not yet rated, 0.5 miles away
- G Prudent Health Services Ltd Good, 0.5 miles away
- G Rose of Sharon Care Services Good, 0.5 miles away
- – Sandwell Branch Not yet rated, 0.5 miles away