Prudent Health Services Ltd

People's experience of using this service: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. We discussed the principles of the MCA and consent with the management team and found they had a good awareness in accordance with domiciliary services.

People supported by the service and their relatives told us the staff who supported them were polite, reliable, caring and professional in their approach to their work. They spoke positively about the quality of service provided. One relative told us, "The staff are good, caring people. We couldn't wish for any better."

People's care and support had been planned in partnership with them. The management team told us, "Right from our first meeting, which is just an introductory meeting, we reassure people, our aim is to support people to be as independent as possible."

The service worked in partnership with healthcare professionals and families to ensure people's health care needs were met. People were supported to attend healthcare appointments to ensure their health and wellbeing was maintained.

Staff spoken with told us they were supported by the management to do their job, we are always told the people we are caring for comes first.

Safeguarding policies and procedures were in place and the management understood the actions to take should there be any incidents.

The management team used a variety of methods to assess and monitor the quality of the service. This enabled Prudent Health Care to continually monitor the service an identify areas where improvements can be made.