Rated Care Homes

St Mary’s Team Care

Home care, Richmond upon Thames

G

Good

Rated on

Rating from the Care Quality Commission.

St Mary’s Team Care: inspection record

Home care, Richmond upon Thames

Rated Good in May 2026.

St Mary’s Team Care: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in May 2026.

The latest rating was published 5 months ago.

How it compares locally

  • One of 19 Good home care services in Richmond upon Thames, out of 19 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 22 May 2026 (assessment visit 20 January 2026). Quoted under the Open Government Licence.

Dates of assessment: 29 January to 24 February 2026.

This assessment was the first assessment of the service since registration.

Read the full summary

St Mary’s Team Care Ltd is a domiciliary care service providing personal care to people in their own homes and is registered to provide the regulated activity of personal care, primarily to elderly people living in their own homes.

Not everyone using St Mary’s Team Care Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’. Where they do, we also take into account any wider social care provided. At the time of our assessment the service was providing care and support to 15 people, 2 of whom were supported by live-in carers.

People’s needs were assessed and risks to their safety and well-being were managed. The provider ensured that there were enough trained and supervised staff to provide timely care and support. People were supported in a person-centred way and the quality of the service was systematically checked by leaders.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for St Mary’s Team Care
AddressBasement, 196 Castelnau, London, SW13 9DW
Phone020 3737 9251
Registered managerEric Bernabe
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Older People
  • Physical Disability
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for St Mary’s Team Care
ProviderSt Mary’s Team Care Ltd
Ownership typeOrganisation
Companies House number15453887 (opens Companies House)

St Mary’s Team Care Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 has no rating yet.

Other services run by St Mary’s Team Care Ltd

  1. –
    St Mary’s Team Care Ltd Home care, Camden
    Not yet rated

Nearest alternatives

  1. G
    HomeCare Reablement Service Home care, 0.5 miles away
    Good
  2. –
    Palace Care Limited Home care, 0.5 miles away
    Not yet rated
  3. –
    Venelle Life Limited Home care, 0.5 miles away
    Not yet rated
  4. –
    ZIA Care Ltd Home care, 0.5 miles away
    Not yet rated
  5. –
    Care U Care Ltd Home care, 0.6 miles away
    No overall rating

See all home care in Richmond upon Thames

Getting help from London Borough of Richmond upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does St Mary’s Team Care provide nursing care?
The Care Quality Commission's register does not list nursing care for St Mary’s Team Care.
When was St Mary’s Team Care last inspected?
The Care Quality Commission's latest rating for St Mary’s Team Care was published on 22 May 2026.
Who runs St Mary’s Team Care?
St Mary’s Team Care is run by St Mary’s Team Care Ltd. It runs 2 services in London.
What is St Mary’s Team Care's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 22 May 2026.