Gentle Folk Community Care London
Home care, Barking and Dagenham
Good
Rated on
Rating from the Care Quality Commission.
Gentle Folk Community Care London: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in April 2026.
The latest rating was published 6 months ago.
How it compares locally
- One of 57 Good home care services in Barking and Dagenham, out of 67 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 23 April 2026 (assessment visit 2 April 2026). Quoted under the Open Government Licence.
We carried out our assessment of this service between 08 April to 13 April 2026. Gentle Folk Community Care London provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment there were two people receiving personal care.
This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led.This service registered with us on 26 September 2024, and this was their first assessment. The service has been rated good following this assessment.
Read the full summary
There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received an induction and training before starting work, so they knew what to do when they started working with people.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Roding House, Suite no 11, 2 Cambridge Road, Barking, IG11 8NL |
|---|---|
| Neighbourhood | Barking, Barking and Dagenham |
| Phone | 07391 985172 |
| Website | www.gentlefolkcare.co.uk |
| Registered manager | Umair Ali |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Gentle Folk Community Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08053050 (opens Companies House) |
Nearest alternatives
- G A & D Hammonds Ltd Home care, less than 0.1 miles awayGood
- – Angel Care and Recruitment Ltd Home care, less than 0.1 miles awayNot yet rated
- – Ador Health-Care Services Ltd Home care, 0.1 miles awayNot yet rated
- G Karia Befriending Care Agency Home care, 0.1 miles awayGood
- G Metropolitan Care Services Limited Home care, 0.1 miles awayGood
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does Gentle Folk Community Care London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gentle Folk Community Care London.
- When was Gentle Folk Community Care London last inspected?
- The Care Quality Commission's latest rating for Gentle Folk Community Care London was published on 23 April 2026.
- Who runs Gentle Folk Community Care London?
- Gentle Folk Community Care London is run by Gentle Folk Community Care Ltd.
- What is Gentle Folk Community Care London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 April 2026.