Metropolitan Care Services Limited
Home care, Barking and Dagenham
Good
Rated on
Rating from the Care Quality Commission.
Metropolitan Care Services Limited: inspection record
Rated Good in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Inadequate in 2017, then Requires improvement in 2018, then Good in 2019 and October 2025.
The latest rating was published 12 months ago.
How it compares locally
- One of 57 Good home care services in Barking and Dagenham, out of 67 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 15 October 2025 (assessment visit 1 August 2025). Quoted under the Open Government Licence.
We carried out our assessment of this service between 22 September and 30 September 2025. Barking provides care to people living in their own home. Not everyone who used the service received personal care.CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. At the time of the assessment there was 11 people receiving personal care.
We had previously inspected this service in February 2019 when it was rated good overall. Our ratings did not change as a result of this assessment, and the service remains good.
Read the full summary
During the assessment we spoke with five people who used the service and their relatives, 4 care staff, a care co-ordinator and the registered manager for their feedback about the service.
This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led. We carried out the site visit on 23 September 2025. We gave the service 24 hours’ notice of the assessment. This was because we wanted to make sure someone would be available to support us with the assessment.
Risks were identified and were assessed to ensure people received safe care. People told us they felt safe when receiving support from staff. Staff were aware of how to safeguard people from abuse. Pre-employment checks had been carried out to ensure staff were suitable to work with vulnerable people.
People were supported by staff who had the relevant training and qualifications to safely support them. People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity. Staff said they felt supported by the registered manager.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. The provider had a number of quality assurance and audit checks to monitor the care being provided.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 310 Roycraft House, 15 Linton Road, Barking, IG11 8HE |
|---|---|
| Neighbourhood | Barking, Barking and Dagenham |
| Phone | 020 8594 6888 |
| Website | www.metropolitancare.co.uk |
| Registered manager | Onyebuchi Siakpere |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 13 February 2019 (opens the Care Quality Commission website) Latest assessment published 15 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Metropolitan Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10003971 (opens Companies House) |
Nearest alternatives
- – Ador Health-Care Services Ltd Home care, less than 0.1 miles awayNot yet rated
- G Karia Befriending Care Agency Home care, less than 0.1 miles awayGood
- RI Optimum Care (GL) Limited Home care, less than 0.1 miles awayRequires improvement
- RI Promise Care Services Ltd Home care, less than 0.1 miles awayRequires improvement
- G Stick Care Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does Metropolitan Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Metropolitan Care Services Limited.
- When was Metropolitan Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Metropolitan Care Services Limited was published on 15 October 2025.
- Who runs Metropolitan Care Services Limited?
- Metropolitan Care Services Limited is run by Metropolitan Care Services Limited.
- What is Metropolitan Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 October 2025.