Promise Care Services Ltd
Home care, Barking and Dagenham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Promise Care Services Ltd: inspection record
Rated Requires improvement in September 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018, then Requires improvement in September 2023.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 3 years ago.
How it compares locally
- One of 10 Requires improvement home care services in Barking and Dagenham, out of 67 with a rating.
About the service
From the Care Quality Commission's inspection report published 30 September 2023. Quoted under the Open Government Licence.
Unit 11 is a domiciliary care agency and is based in the London Borough of Barking & Dagenham. The service provides personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service was supporting 15 people with personal care at the time of the inspection.
Questions to ask the service
- Safe was rated Requires improvement on 30 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 September 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 30 September 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 30 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Contact and registration details
| Address | 216-217 Make It, 15 Linton Road, Barking, IG11 8HE |
|---|---|
| Neighbourhood | Barking, Barking and Dagenham |
| Phone | 020 7101 3260 |
| Website | www.promisecareservices.co.uk |
| Registered manager | Blessing Ezike Osuji |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 30 September 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Promise Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10557801 (opens Companies House) |
Nearest alternatives
- – Ador Health-Care Services Ltd Home care, less than 0.1 miles awayNot yet rated
- G Karia Befriending Care Agency Home care, less than 0.1 miles awayGood
- G Metropolitan Care Services Limited Home care, less than 0.1 miles awayGood
- RI Optimum Care (GL) Limited Home care, less than 0.1 miles awayRequires improvement
- G Stick Care Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does Promise Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Promise Care Services Ltd.
- When was Promise Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Promise Care Services Ltd was published on 30 September 2023.
- Who runs Promise Care Services Ltd?
- Promise Care Services Ltd is run by Promise Care Services Ltd.
- What is Promise Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 September 2023.