Blueberry Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Since the last inspection, improvements had been made to records in relation to medicines. These were administered and managed safely.

Risks to people were assessed and regularly reviewed and this had improved since the last inspection. Staff understood the actions needed to minimise the risk of avoidable harm. Risk management plans would benefit from including further details about actions being taken. Staff had undertaken safeguarding training and understood their role in identifying and reporting any concerns of potential abuse. Where necessary appropriate action had been taken.

People received care that was responsive to their individual needs. Staff were familiar with people and knew their likes and preferences well. People told us staff were kind and caring in their approach.

There were sufficient numbers of trained, experienced staff to meet people's needs. The service was recruiting staff on an ongoing basis. The provider had invested in an electronic scheduling system to manage and monitor care calls more effectively. Safer recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed.

Staff received an induction and on-going training and support that enabled them to carry out their roles positively and effectively. People had access to healthcare services and were involved in decisions about their care. Staff worked closely with other agencies and health professionals to support people effectively.

Care plans were being updated and included person centred information. In some cases, we found further information was needed to reflect changes to people's needs. This was being addressed.

Since the last inspection staff had received training and clearly understood The Mental Capacity Act 2005 (MCA). New documentation had been introduced to support staff to comply with the MCA. People were supported to have maximum choice and control of their lives and staff supported them in the least

restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Governance systems and oversight of the service had improved and were effective. Issues were identified, and actions taken to address any shortfalls where necessary.