CHADD Supported Independent Living Services

People's experience of using this service: People were safeguarded from harm by staff who were knowledgeable about the different types of abuse. People had personalised risk assessments in place which took into account their needs and preferences. People were supported to maintain their independence and achieve realistic goals. This improved people's independent living skills and overall sense of wellbeing.

People were supported to take their medicines by trained staff. Medicines were reviewed by professionals regularly with people and staff. This ensured people received medicines as they were prescribed and required them.

Staff received training in relation to people's needs. This enabled staff to better understand people's physical and mental health. People were supported to maintain a healthy lifestyle. People had access to health professionals for additional support. This supported people to remain well.

People were treated with kindness and compassion by staff who knew them well. People told us their privacy and dignity was respected.

The service responded to people's feedback about their care. This enabled people to feel confident in raising concerns.

The management team worked alongside people and staff to promote a positive culture at the service. This supported people to feel comfortable at the service.