White Cross Care Ltd

People's experience of using this service: People and their relatives told us "The introduction to my mother's care was excellent and care of very good quality since commencing." "The carers are always polite, well mannered and caring." "We know that we can count on White cross care staff and to help." "White cross care have been looking after my relative for a few years now and the standard of care is excellent."

People told us they felt safe with staff. Staff were trained to safeguard people and understood how to protect people from harm.

Medicines were administered safely by trained staff.

People's needs were assessed and written in a care plan. The care plans were consistently updated. People told us that staff were caring towards them.

The care offered was inclusive and based on policies about Equality, Diversity and Human Rights.

Staff were aware of their responsibility to assist people to maintain their health and wellbeing.

People told us they were listened to by the management of the service. A system of responding to complaints was in place.

Background checks were made on new staff and staff were supervised to maintain the standards of care. Staff were deployed in the right numbers to meet people's needs and choices.

Staff received a training ongoing training based on people's needs.

Systems were in place so that incidents and accidents were investigated reduce the risks of these happening again.

Management systems were in use to minimise the risks from the spread of infection. For example, staff were provided with disposable gloves.

People, their relatives and staff had the opportunity to share their views about the service.

The service could continue to run in the event of emergencies arising so that people's care would continue.

The service was not providing end of life care at the time of this inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.