London Care (Rogallo Place)
- Home care
- Dementia care
- Registered since 2018
- Walderslade, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 42
rated home care services in Medway are rated Requires improvement, like this one.
London Care (Rogallo Place): inspection record
Rated Requires improvement in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: White Cross Care Ltd (Good, 0.3 miles away) and Intrinsic Care (Good, 1 mile away).
Nearest home care services:
- G White Cross Care Ltd Good, 0.3 miles away
- – Making a Difference (South East) Ltd Not yet rated, 0.5 miles away
- – Rela Support Services Ltd Not yet rated, 0.5 miles away
- RI Bumade Healthcare Services Ltd Requires improvement, 0.5 miles away
- – Tobea Support Ltd Not yet rated, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 19 December 2019. Quoted under the Open Government Licence.
London Care (Rogallo Place) provide personal care to people living in Rogallo Place, an extra care scheme, sometimes known as assisted living or sheltered housing. Rogallo Place comprises of 63 self-contained apartments. The accommodation is the person's own home. People's care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate the premises used for extra care housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 40 people were being supported with personal care.
What inspectors found
People told us they received the care they needed, when they needed it. We found some areas for improvement. The recording of people's medicines was not consistently accurate. People had not been given an opportunity to discuss their end of life preferences if they wished to do so. Some shortfalls during the inspection had been found during audits but timely action had not been taken to address them. Other shortfalls had not been identified during the auditing process. However, the registered manager took immediate action to address the shortfalls.
Read the rest of CQC's summary
People and their relatives told us they felt safe receiving care and support from the service. People were supported by enough staff who had been recruited safely. People were protected from the risks of abuse and discrimination by staff who were trained to recognise the signs of abuse and knew how to report any concerns.
People's care plans were updated when there were any changes in need or preference. People were supported by staff who were skilled and knowledgeable. Staff worked with health care professionals to support people to stay as healthy as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the staff were kind and caring. Staff knew people and their preferred routines well. Staff spoke respectfully about people. People's privacy and dignity were respected, and their independence was promoted.
People told us they did not have any complaints but knew how to complain should they need to. People, their relatives and staff felt the service was well-led. The registered manager and staff worked closely with the local authority and other health care professionals to provide effective, joined-up care and support.
Questions to ask the service
- Safe was rated Requires improvement on 19 December 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 19 December 2019. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 19 December 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Emma Dempster
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- London Care LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03117278 (opens Companies House)
London Care Limited runs 24 services in England, 7 of them in the South East. 19 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by London Care Limited
- G Comfort Call (Priory Court) Good. Home care, Nottinghamshire, East Midlands
- G Comfort Call (Worksop) Good. Home care, Nottinghamshire, East Midlands
- G Custom Care - Wolverhampton Good. Home care, Wolverhampton, West Midlands
- G London Care - Brighton Good. Home care, Brighton and Hove
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does London Care (Rogallo Place) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Rogallo Place).
- When was London Care (Rogallo Place) last inspected?
- The Care Quality Commission's latest rating for London Care (Rogallo Place) was published on 19 December 2019.
- Who runs London Care (Rogallo Place)?
- London Care (Rogallo Place) is run by London Care Limited. It runs 24 services in England, 7 of them in the South East.
- What is London Care (Rogallo Place)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 December 2019.
Contact
- Phone
- 01634 846528
- Address
- Rogallo Place, Pilots View, Chatham, ME4 6FE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: White Cross Care Ltd (Good, 0.3 miles away) and Intrinsic Care (Good, 1 mile away).
Nearest home care services:
- G White Cross Care Ltd Good, 0.3 miles away
- – Making a Difference (South East) Ltd Not yet rated, 0.5 miles away
- – Rela Support Services Ltd Not yet rated, 0.5 miles away
- RI Bumade Healthcare Services Ltd Requires improvement, 0.5 miles away
- – Tobea Support Ltd Not yet rated, 0.6 miles away