London Care - Brighton
- Home care
- Dementia care
- Registered since 2024
- Portslade-by-Sea, Brighton and Hove, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
32 of 37
rated home care services in Brighton and Hove are rated Good, like this one.
London Care - Brighton: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Advantage Healthcare - South Coast Requires improvement, less than 0.1 miles away
- G DBAGZ SOLUTIONS LTD - BRIGHTON Good, less than 0.1 miles away
- – Meemanda Rose Homecare Limited Not yet rated, less than 0.1 miles away
- G Bluebird Care (Brighton & Hove) Good, 0.2 miles away
- – Breeze Homecare Not yet rated, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 February 2026 (assessment visit 12 January 2026). Quoted under the Open Government Licence.
This assessment took place between 23 January and 10 February 2026. London Care - Brighton is a domiciliary care service registered to provide personal care to older people, including people who may live with dementia in their own homes. Our assessment was prompted by the previous rating of the service. The provider was previously in breach of legal regulations around safe care and treatment, staffing, safeguarding, dignity and respect, and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Overall people received safe care and support. The provider, with the support of their staff, provided person centred care that met people’s needs. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain their independence within their own homes. Staff responded to people in a timely way. People had detailed information within their care plans to support the delivery of person-centred care. Risks were identified and measures were put in place to reduce these risks and protect people from harm. Staff had been recruited safely and received effective support from leaders. Where incidents occurred, the service learned from these to improve practice.
People told us staff used personal protective equipment (PPE) when required. They had been involved and engaged in developing their care plans. People’s medicines were managed safely. The service worked well with other healthcare agencies. Professionals gave us positive feedback in respect to the care delivery. The service sought consent from people before providing care, and where people lacked capacity, the service worked in line with the Mental Capacity Act 2005 (MCA).
The provider focused extensively on staff engagement, wellbeing and enablement, which supported staff to deliver compassionate, person-centred care. Leaders were knowledgeable and supportive, and staff felt able to approach them with any concerns. Staff were clear about their roles and responsibilities, and audits were effective in identifying improvements at the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
Previously, the service was in breach of legal regulations in relation to safe care and treatment, safeguarding and staffing at the service. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
Previously, the service was in breach of legal regulation in relation to dignity and respect at the service. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
Previously, the service was in breach of legal regulation in relation to governance about complaints at the service. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Previously, the service was in breach of legal regulation in relation to governance at the service. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tracy Jones
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- London Care LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03117278 (opens Companies House)
London Care Limited runs 24 services in England, 7 of them in the South East. 19 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by London Care Limited
- G Comfort Call (Priory Court) Good. Home care, Nottinghamshire, East Midlands
- G Comfort Call (Worksop) Good. Home care, Nottinghamshire, East Midlands
- G Custom Care - Wolverhampton Good. Home care, Wolverhampton, West Midlands
- G London Care (Basildon) Good. Home care, Essex, East of England
Getting help from Brighton and Hove City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Brighton and Hove City Council
- Ask for a care needs assessment
- Phone: 01273 29 55 55, Monday to Friday 9am to 1.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Brighton and Hove City Council
Checked on the council's website, November 2026.
Common questions
- Does London Care - Brighton provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care - Brighton.
- When was London Care - Brighton last inspected?
- The Care Quality Commission's latest rating for London Care - Brighton was published on 27 February 2026.
- Who runs London Care - Brighton?
- London Care - Brighton is run by London Care Limited. It runs 24 services in England, 7 of them in the South East.
- What is London Care - Brighton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 February 2026.
Contact
- Address
- Unit E13, Knoll Business Centre 325-327, Old Shoreham Road, Hove, BN3 7GS Map (opens Google Maps)
Compare nearby
- RI Advantage Healthcare - South Coast Requires improvement, less than 0.1 miles away
- G DBAGZ SOLUTIONS LTD - BRIGHTON Good, less than 0.1 miles away
- – Meemanda Rose Homecare Limited Not yet rated, less than 0.1 miles away
- G Bluebird Care (Brighton & Hove) Good, 0.2 miles away
- – Breeze Homecare Not yet rated, 0.4 miles away