Custom Care - Wolverhampton
- Home care
- Dementia care
- Registered since 2017
- Bilston, Wolverhampton, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
2 years
since the latest rating was published.
37 of 52
rated home care services in Wolverhampton are rated Good, like this one.
Custom Care - Wolverhampton: inspection record
Rated Good in July 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Advance Healthcare (UK) Limited Requires improvement, less than 0.1 miles away
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- RI Caremax Support Services Ltd Requires improvement, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
- G Our Care Ltd Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 July 2024 (assessment visit 22 March 2024). Quoted under the Open Government Licence.
Date of assessment 22 March 2024 to 12 June 2024.
The assessment was prompted in part due to concerns received about how people received their medicines. A decision was made for us to inspect and examine those risks.
- Safe Good
Read the rest of CQC's summary
Custom Care Wolverhampton provides personal care to older people living in their own homes. There were 404 people using the service at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We found medicines were managed in a safe way by staff who had been trained to administered these. There was a system in place to ensure people received their medicines when needed and when areas of improvement had been identified these had been actioned.
-
Safe
Good
Medicines were managed in a safe way by staff who had been trained to administer these. There was a system in place to ensure people received their medicines when needed and when areas of improvement had been identified these had been actioned. People and relatives were mainly happy with how their medicines were managed.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Karen Magness
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 June 2021. Latest assessment published 12 July 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- London Care LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03117278 (opens Companies House)
London Care Limited runs 24 services in England, 2 of them in the West Midlands. 19 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by London Care Limited
- G Comfort Call (Priory Court) Good. Home care, Nottinghamshire, East Midlands
- G Comfort Call (Worksop) Good. Home care, Nottinghamshire, East Midlands
- G London Care - Brighton Good. Home care, Brighton and Hove, South East
- G London Care (Basildon) Good. Home care, Essex, East of England
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Custom Care - Wolverhampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Custom Care - Wolverhampton.
- When was Custom Care - Wolverhampton last inspected?
- The Care Quality Commission's latest rating for Custom Care - Wolverhampton was published on 12 July 2024.
- Who runs Custom Care - Wolverhampton?
- Custom Care - Wolverhampton is run by London Care Limited. It runs 24 services in England, 2 of them in the West Midlands.
- What is Custom Care - Wolverhampton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 July 2024.
Contact
- Phone
- 01902 357873
- Address
- Saturn Place Suites G11A & G11B,, Spring Road, Ettingshall, Wolverhampton, WV4 6JX Map (opens Google Maps)
Compare nearby
- RI Advance Healthcare (UK) Limited Requires improvement, less than 0.1 miles away
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- RI Caremax Support Services Ltd Requires improvement, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
- G Our Care Ltd Good, less than 0.1 miles away