Advance Healthcare (UK) Limited
- Home care
- Dementia care
- Registered since 2017
- Bilston, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 52
rated home care services in Wolverhampton are rated Requires improvement, like this one.
Advance Healthcare (UK) Limited: inspection record
Rated Requires improvement in March 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Custom Care - Wolverhampton (Good, less than 0.1 miles away) and Our Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- RI Caremax Support Services Ltd Requires improvement, less than 0.1 miles away
- G Custom Care - Wolverhampton Good, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
- G Our Care Ltd Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 9 March 2023. Quoted under the Open Government Licence.
Advance Healthcare (UK) Limited provides personal care and support to people living in their own home. The agency provides care and support for older people, adults with disabilities and people who live with dementia. At the time of our inspection visit, services were being delivered to 159 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wide social care provided.
What inspectors found
Since the last inspection, the provider had taken on another company, staff and their service users. Not all staff felt well informed regarding the merger of the 2 companies and felt communication could be improved.
Read the rest of CQC's summary
The provider's audits had not identified areas for improvement that were found on inspection. People were supported by a group of staff who knew them well, but care records did not always hold the most up to date information regarding people and their care needs. Current systems in place to monitor call delivery times were not always effective, which resulted in some people experiencing early or short calls.
People felt safe when supported by staff in their own home and were supported by a consistent group of staff who had been safely recruited. People were supported by staff who followed the latest infection control guidance when providing care. Accidents and incidents were reported and acted on and analysed for any lessons to be learnt.
People were complimentary of the staff who supported them. Staff felt supported but said they would value face to face training rather than online training. Staff were aware of people's nutritional needs and supported people to attend healthcare appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's feedback of the service was being sought and this information was used alongside other audits to help drive improvement.
Questions to ask the service
- Safe was rated Requires improvement on 9 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Gillian Hinton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 9 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Advance Health Care UK LtdBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 06512954 (opens Companies House)
Advance Health Care UK Ltd runs 10 services, all in the West Midlands. 5 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Advance Health Care UK Ltd
- G Advance Healthcare (Broad Meadow) Good. Home care, Dudley
- G Advance Healthcare (Bushfield Court) Good. Home care, Wolverhampton
- G Advance Healthcare- Hampton House Good. Home care, Solihull
- G Advance Healthcare- Phoenix House Good. Home care, Solihull
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Advance Healthcare (UK) Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Advance Healthcare (UK) Limited.
- When was Advance Healthcare (UK) Limited last inspected?
- The Care Quality Commission's latest rating for Advance Healthcare (UK) Limited was published on 9 March 2023.
- Who runs Advance Healthcare (UK) Limited?
- Advance Healthcare (UK) Limited is run by Advance Health Care UK Ltd. It runs 10 services, all in the West Midlands.
- What is Advance Healthcare (UK) Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 March 2023.
Contact
- Phone
- 01922 626731
- Address
- Saturn Place Suites G11A & G11B, Spring Road, Ettingshall, Wolverhampton, WV4 6JX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Custom Care - Wolverhampton (Good, less than 0.1 miles away) and Our Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- RI Caremax Support Services Ltd Requires improvement, less than 0.1 miles away
- G Custom Care - Wolverhampton Good, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
- G Our Care Ltd Good, less than 0.1 miles away