Caremax Support Services Ltd
- Home care
- Registered since 2021
- Bilston, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 52
rated home care services in Wolverhampton are rated Requires improvement, like this one.
Caremax Support Services Ltd: inspection record
Rated Requires improvement in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Custom Care - Wolverhampton (Good, less than 0.1 miles away) and Our Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- RI Advance Healthcare (UK) Limited Requires improvement, less than 0.1 miles away
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- G Custom Care - Wolverhampton Good, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
- G Our Care Ltd Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 6 May 2022. Quoted under the Open Government Licence.
Caremax Support Services Ltd is a supported living service providing personal care to people within their own houses or flats. The service provides support to people experiencing substance misuse, have a diagnosis of a mental health condition or a learning disability, younger adults and children. At the time of our inspection there were two people using the service.
What inspectors found
People were not supported by a provider and staff who understood government guidance in relation to COVID-19 and was following this. People's risk assessments did not always contain full information around their known risks. One person's complaint had not been managed in a supportive and open way. We made a recommendation to the provider to review their management and approach to complaints and how why support people using the service to raise concerns. Quality assurance tools had not identified the concerns we found during this inspection.
Read the rest of CQC's summary
People were supported by staff who understood safeguarding concerns and were reporting these as required to the local safeguarding team. People were supported to access their local community and maintain their relationships.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by trained staff who understood people's needs.
People's dignity and privacy was promoted by staff. People were supported in line with their preferences. People were supported appropriately with their communication needs. People had access to health and social care professionals as they required these.
Questions to ask the service
- Safe was rated Requires improvement on 6 May 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 6 May 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 6 May 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Chantelle Reid
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 May 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caremax Support Services Ltd
- Ownership type
- Organisation
- Companies House number
- 11765896 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Caremax Support Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremax Support Services Ltd.
- When was Caremax Support Services Ltd last inspected?
- The Care Quality Commission's latest rating for Caremax Support Services Ltd was published on 6 May 2022.
- Who runs Caremax Support Services Ltd?
- Caremax Support Services Ltd is run by Caremax Support Services Ltd.
- What is Caremax Support Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 May 2022.
Contact
- Address
- Spring Road, Ettingshall, Wolverhampton, WV4 6JX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Custom Care - Wolverhampton (Good, less than 0.1 miles away) and Our Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- RI Advance Healthcare (UK) Limited Requires improvement, less than 0.1 miles away
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- G Custom Care - Wolverhampton Good, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
- G Our Care Ltd Good, less than 0.1 miles away