Our Care Ltd
- Home care
- Dementia care
- Registered since 2015
- Bilston, Wolverhampton, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
7 months
since the latest rating was published.
37 of 52
rated home care services in Wolverhampton are rated Good, like this one.
Our Care Ltd: inspection record
Rated Good in March 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Advance Healthcare (UK) Limited Requires improvement, less than 0.1 miles away
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- RI Caremax Support Services Ltd Requires improvement, less than 0.1 miles away
- G Custom Care - Wolverhampton Good, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 March 2026 (assessment visit 5 February 2025). Quoted under the Open Government Licence.
Date of Assessment: 10 February 2026 to 11 February 2026. The service is a domiciliary care agency providing personal care to adults of all ages living with dementia. sensory impairment, physical disabilities and mental health conditions. This assessment was completed to identify if the required improvements had been made following a previous inspection. We found improvements had been made.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe care that was based on their individual needs. Infection control was considered. Medicines were managed safely. People were protected from potential abuse as procedures were in place. The principles of the Mental Capacity Act were understood.
Staff, who had been safely recruited had the skills and knowledge to support people and deliver care at the times people needed it. People were happy with the staff who supported them and felt they were treated in a caring way. Staff felt listened to and involved with the service.
However, improvements were needed to ensure governance systems were clearly recorded and care plans and risk assessments contained all the information required to keep people safe and to ensure care was delivered in line with individual preferences.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pamela Taylor
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 24 January 2024. Latest assessment published 16 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Our Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09338962 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Our Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Our Care Ltd.
- When was Our Care Ltd last inspected?
- The Care Quality Commission's latest rating for Our Care Ltd was published on 16 March 2026.
- Who runs Our Care Ltd?
- Our Care Ltd is run by Our Care Ltd.
- What is Our Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 March 2026.
Contact
- Address
- The Saturn Centre, Spring Road, Ettingshall, Wolverhampton, WV4 6JX Map (opens Google Maps)
Compare nearby
- RI Advance Healthcare (UK) Limited Requires improvement, less than 0.1 miles away
- RI Ave Maria Care (Wolverhampton) Requires improvement, less than 0.1 miles away
- RI Caremax Support Services Ltd Requires improvement, less than 0.1 miles away
- G Custom Care - Wolverhampton Good, less than 0.1 miles away
- – Empamic Care Limited Not yet rated, less than 0.1 miles away