Advance Healthcare (Bushfield Court)

People's needs had been assessed and their preferences recorded so staff could provide care that met their needs. Staff received training relevant to their role and were supported by the management team. People received support with food and drink where required and staff worked in partnership with healthcare professionals to meet people's health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from staff who were friendly and kind. Staff worked with people to encourage them to maintain their independence. People's privacy and dignity was respected by staff who supported them.

Staff provided care that met people's changing needs. People's communication needs were considered and staff provided support in accordance with their individual needs. People knew how to raise concerns if they were unhappy about their care. There was a system in place to review concerns and take action to improve people's experiences.

People, relatives and staff spoke positively about the service. People had been invited to share their feedback about the care they received. Staff were supported through 1:1 and group meetings to share their views and contribute to the development of the service. There were systems in place to monitor the quality of care provided and make improvements where concerns were identified.