Wolverhampton City Council HARP Team (Home Assisted Reablement Programme)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People continued to receive support from staff who were trained and had the skills and knowledge to provide a good quality of care. People's needs were assessed and reviewed to ensure their needs were met. Staff sought people's consent and people were involved in decisions about their support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke positively about the staff who supported them, describing them as kind and patient. Staff were enthusiastic about the service they provided and spoke about people with respect. People were actively supported to regain or maintain their independence during the short time they received support, and staff respected their privacy.

People received support from staff who understood their needs and preferences. Where people expressed a preference about who should support them, this was respected. People were confident to report any concerns to the registered manager who acted to ensure people received a quality service.

People, relatives and staff expressed confidence in the management of the service. Staff felt supported by the registered manager and were able to give feedback and contribute to the development of the service. The registered manager was aware of their regulatory responsibilities and worked in partnership with other agencies to ensure people's care and support needs were met.