London Care (Basildon)
- Home care
- Dementia care
- Registered since 2011
- Bowers Gifford, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
London Care (Basildon): inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Guardian Homecare (Basildon) No overall rating, less than 0.1 miles away
- G South Essex Domiciliary Care Good, less than 0.1 miles away
- G 3 Broadway Chambers Good, 0.1 miles away
- RI Ros and Mos House Support Ltd Requires improvement, 0.1 miles away
- – Stormwaves Care Limited Not yet rated, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 25 May 2023. Quoted under the Open Government Licence.
London Care is a domiciliary care agency providing the regulated activity of personal care to people who live in their own houses and flats. At the time of our inspection there were 96 people using the service.
Read the rest of CQC's summary
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
There were systems in place to monitor, maintain and improve the quality of the service. People and relative's spoke positively about the leadership of the service. However, whilst staff spoke about their passion and commitment for the work they do, the majority of staff told us they felt unsupported, communication was poor and any issues or concerns they raised either with the office staff or management team were either not responded to or not followed up.
Read the rest of CQC's summary
Staff felt confident their training provided them with the knowledge they needed to support people safely. People told us they received safe care from staff who knew them. There was a safeguarding policy in place and the registered manager, and staff knew how to identify and report concerns. The service had enough staff to meet the needs of people using the service. Staff had been safely recruited and pre-employment checks carried out.
Staff had received training in medicine administration. People told us they received their medicines on time. Staff told us they had access to personal protective equipment (PPE) and there were effective infection control measures in place. People confirmed appropriate PPE was worn by staff when being provided with care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 25 May 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Wendy Thompson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 25 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- London Care LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03117278 (opens Companies House)
London Care Limited runs 24 services in England, 1 of them in the East of England. 19 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by London Care Limited
- G Comfort Call (Priory Court) Good. Home care, Nottinghamshire, East Midlands
- G Comfort Call (Worksop) Good. Home care, Nottinghamshire, East Midlands
- G Custom Care - Wolverhampton Good. Home care, Wolverhampton, West Midlands
- G London Care - Brighton Good. Home care, Brighton and Hove, South East
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does London Care (Basildon) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Basildon).
- When was London Care (Basildon) last inspected?
- The Care Quality Commission's latest rating for London Care (Basildon) was published on 25 May 2023.
- Who runs London Care (Basildon)?
- London Care (Basildon) is run by London Care Limited. It runs 24 services in England, 1 of them in the East of England.
- What is London Care (Basildon)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 May 2023.
Contact
- Phone
- 01268 585800
- Address
- 1st Floor, Pembroke House, 11 Northlands Pavement, Pitsea, Basildon, SS13 3DU Map (opens Google Maps)
Compare nearby
- – Guardian Homecare (Basildon) No overall rating, less than 0.1 miles away
- G South Essex Domiciliary Care Good, less than 0.1 miles away
- G 3 Broadway Chambers Good, 0.1 miles away
- RI Ros and Mos House Support Ltd Requires improvement, 0.1 miles away
- – Stormwaves Care Limited Not yet rated, 0.4 miles away