3 Broadway Chambers

Peoples care was provided in line with their care plans and ensured peoples safety. People were cared for by the registered manager who was experienced and had received appropriate training to do their job. The appropriate recruitment checks were in place and the registered manager was fully aware of the correct employment checks and training that should be undertaken before employment commenced.

There were systems in place to keep people safe from infection and to learn lessons when things went wrong.

The registered manager knew the people they cared for well and had formed strong working relationships with family members. People and the people that mattered to them, were involved in planning and reviewing the care provided. People were supported to have maximum control over their lives and staff supported them in the least restrictive way possible. Polices and procedures at the service supported this practice.

People were supported to follow activities that mattered to them. The service could provide support to people at the end of their lives.

The registered manager had a complaints policy in place. There were systems to monitor the effectiveness of the service and to ensure good care was provided and reviewed on a regular basis.

The management team kept their knowledge and skills up to date through attending conferences and training days I order to provide high quality care and drive improvements to the service.