South Essex Domiciliary Care

Not everyone who used the service received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Care and treatment were planned and delivered in a way that was intended to ensure people's safety and welfare. There were enough staff to meet people's needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed.

There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medication was dispensed by staff who had received training to do so.

The registered manager enabled staff to develop their skills to provide good quality care. People were supported with diet and nutrition to maintain their well-being. Staff worked well with people, families and professionals to support health and wellbeing.

Care was focused on supporting people to remain independent. Staff supported people to engage in their local community. Care was personalised around people's needs and preferences. Staff reviewed and adapted support as people's needs changed.

The registered manager had systems in place to monitor the service, measure outcomes for people and make improvements where needed

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.