Ros and Mos House Support Ltd
- Home care
- Dementia care
- Registered since 2022
- Bowers Gifford, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2023.
18 months
since the latest rating was published.
27 of 298
rated home care services in Essex are rated Requires improvement, like this one.
Ros and Mos House Support Ltd: inspection record
Rated Requires improvement in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 3 Broadway Chambers (Good, less than 0.1 miles away) and London Care (Basildon) (Good, 0.1 miles away).
Nearest home care services:
- G 3 Broadway Chambers Good, less than 0.1 miles away
- – Guardian Homecare (Basildon) No overall rating, 0.1 miles away
- G London Care (Basildon) Good, 0.1 miles away
- G South Essex Domiciliary Care Good, 0.1 miles away
- – Stormwaves Care Limited Not yet rated, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 April 2025 (assessment visit 9 October 2024). Quoted under the Open Government Licence.
Date of Assessment: 25 February to 7 March 2025. This service is a care at home agency providing support to adults of all ages. CQC only inspects where people are receiving the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this assessment, 4 people were receiving personal care support. At the last inspection the provider was in breach of the legal regulations in relation to their recruitment and governance systems. Improvements were not found at this assessment, and the provider remained in breach of these regulations. The provider had not completed appropriate recruitment checks to ensure staff were safely employed. The provider’s governance processes did not identify or address areas of concern. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. At the last inspection, the provider was also in breach of the legal regulation in relation to their management of medicines. Improvements were found at this assessment and the provider was no longer in breach of this regulation. However, further improvements were needed to ensure medicines records were accurate and detailed. Risks to people’s safety were not always assessed and documented to ensure they were managed safely. The provider did not always promote a culture of continuous learning and improvement. Assessments of people’s needs lacked detail and people’s care plans were not adequately personalised. People’s capacity to give consent was not always recorded. People were treated with kindness and compassion. There were enough staff available to support people. Staff monitored people’s health and wellbeing. The provider promoted people’s equality in access to care and provided them with information in formats they could understand.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in continued breach of the legal regulation in relation to the safety of their recruitment processes.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in continued breach of the legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 22 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 April 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Rose Nalubega
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 August 2023. Latest assessment published 22 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ros and Mos House Support Ltd
- Ownership type
- Organisation
- Companies House number
- 09539251 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Ros and Mos House Support Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ros and Mos House Support Ltd.
- When was Ros and Mos House Support Ltd last inspected?
- The Care Quality Commission's latest rating for Ros and Mos House Support Ltd was published on 22 April 2025.
- Who runs Ros and Mos House Support Ltd?
- Ros and Mos House Support Ltd is run by Ros and Mos House Support Ltd.
- What is Ros and Mos House Support Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 April 2025.
Contact
- Phone
- 07492 116349
- Address
- Suite 6, Broadway Chambers, Broadway North, Pitsea, Basildon, SS13 3AS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 3 Broadway Chambers (Good, less than 0.1 miles away) and London Care (Basildon) (Good, 0.1 miles away).
Nearest home care services:
- G 3 Broadway Chambers Good, less than 0.1 miles away
- – Guardian Homecare (Basildon) No overall rating, 0.1 miles away
- G London Care (Basildon) Good, 0.1 miles away
- G South Essex Domiciliary Care Good, 0.1 miles away
- – Stormwaves Care Limited Not yet rated, 0.5 miles away