DBAGZ SOLUTIONS LTD - BRIGHTON

People were safe due to effective recruitment which ensured that appropriate and suitably skilled staff supported them. Staff received relevant training that allowed them to support people safely and effectively. Medicines were safely managed and administered. Risks had been assessed and mitigated through guidance for staff. People were supported by enough staff to keep them safe and provide effective care.

People who required help with their medicines were supported safely. People were protected from harm by staff who understood safeguarding principles. Staff were trained in safeguarding and understood how to protect people from the risk of abuse. Environmental assessments of people’s homes had been undertaken to protect them and to allow staff to undertake their role safely.

People received effective support. Peoples’ needs, and choices, were assessed and took into account people's diverse needs and preferences and were supported to live healthier lives. Staff could support people to access healthcare services if required and those who required support with eating and drinking reported they were given choice and control over what they wanted to eat and drink. People were supported in accordance with the Mental Capacity Act. Staff demonstrated an understanding of the need for consent and supporting people to make decisions about their care. Staff worked with other agencies and partners to ensure timely and effective care. Professional feedback we received was positive about how staff delivered care and their responsive to partnership working.

People were treated with kindness, compassion and independence was promoted. People were treated with respect and dignity and supported to make decisions about their care. Feedback from people was positive about the friendly approach of staff. Staff were supported in their roles to allow them to deliver effective care and support to people.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People, their relatives and staff were asked for their feedback about the service.

The service was well-led. The registered manager had a focused person-centred vision and approach to the care they wished to provide. Quality assurance systems were in place that ensured there was oversight over the quality of the care being delivered. People and staff spoke positively about the registered manager’s approach.