DBAGZ Solutions Limited Crawley

People were supported by staff who understood how to protect them from harm and manage risks safely. There was learning from incidents and safeguarding concerns, with clear reporting processes and oversight by management. Risks were assessed and managed in a person-centred way, enabling people to maintain independence while remaining safe. Safe training and consistent staffing arrangements supported continuity of care, and people and relatives felt confident in the way care was delivered.

Assessments were comprehensive and reflected people’s preferences, protected characteristics and changing needs. Staff worked collaboratively with external health and social care professionals to ensure care was evidence-based and responsive. People were supported to maintain their health and wellbeing through monitoring, timely referrals and clear care planning. Systems to monitor outcomes, including audits and reviews, supported continuous improvement.

The service was caring, and people were treated with kindness, dignity and respect. Feedback from people and relatives was consistently positive about the compassionate approach of staff. Relationships between staff and people were strong, with staff demonstrating a good understanding of individuals’ needs, preferences and backgrounds. People were supported to make choices, retain independence and remain in control of their care.

The service was responsive to people’s individual needs. Care plans reflected a holistic understanding of people’s physical, emotional and social needs and were updated when circumstances changed. The provider demonstrated effective coordination of care, including working across a wide geographical area while maintaining continuity through consistent staffing. Feedback mechanisms were in place, and concerns were managed in an open and transparent way.

The service was well-led, with clear leadership, governance and a positive culture. Leaders were visible, approachable and committed to delivering high-quality, person-centred care. There were robust systems for monitoring quality, managing risks and driving improvement. Staff felt supported and able to raise concerns, contributing to an open and inclusive culture.