Hasz Homecare Services

Staff were not always recruited safely; the registered manager did not always ensure staff had current Disclosure and Barring Service (DBS) checks and relied on checks from previous employment. Other checks, such as, references and rights to work were undertaken. The registered manager applied for new DBS checks during our inspection.

People were kept safe from the risk of infection, staff received infection control training and had appropriate personal protective equipment. Staff supported people with medicines safely, they were trained and assessed as competent before being permitted to administer medicines to people.

People told us they felt safe, they knew who to speak with if they had any problems. Staff were aware of their safeguarding responsibilities and knew how and where to report concerns.

People were supported by enough staff who knew them well and were trained to meet their needs. Staff completed an induction period which included shadowing an experienced member of staff. One staff member told us, "I got all the required training which gave me confidence to carry out my role. For the first 3 weeks I got 100% support with shadowing which helped me with real time training." One person said, "I find the staff lovely, all of them. I think they are well trained."

People told us staff asked permission before offering support. One person told us, "They have my permission to help." Staff told us they always checked for consent before supporting people. Staff had received Mental Capacity Act (MCA) training and understood the principles of supporting people in the least restrictive way.

People lived independent lives and were supported by caring staff who upheld their dignity and autonomy. Staff provided care so people could remain in control of their lives. People told us staff spent time to get to know them. One person said, "They stay for the right amount of time. Up until now it's mostly the same person, I like to get to know the carers and have a laugh."

People received care personalised to their needs and contributed to their care plans. The registered manager ensured documentation was produced to meet people's communication needs.

People knew the registered manager and were happy with their leadership style. Staff spoke highly of the management team, and said they were able to contact them when required. Comments included, "We have spot checks and my manager calls me to check I am ok, and it feels like I am being looked after as well." And, "The management is very helpful, cooperative and good listeners."

Quality assurance processes were effective and there was a clear plan for the future of the service. The management team were keen to develop the service and continually improve care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.