Intrinsic Care
- Home care
- Dementia care
- Registered since 2018
- Walderslade, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2019, most recently Good in July 2025.
15 months
since the latest rating was published.
25 of 42
rated home care services in Medway are rated Good, like this one.
Intrinsic Care: inspection record
Rated Good in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Bumade Healthcare Services Ltd Requires improvement, 0.7 miles away
- RI Kings Hill Requires improvement, 0.8 miles away
- RI London Care (Rogallo Place) Requires improvement, 1 mile away
- – Making a Difference (South East) Ltd Not yet rated, 1 mile away
- – Rela Support Services Ltd Not yet rated, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 31 July 2025 (assessment visit 16 June 2025). Quoted under the Open Government Licence.
We carried out this inspection of Intrinsic Care Limited on 16 and 20 June 2025. We inspected the service as we had received some concerns about the care people may be receiving. Intrinsic Care is a service which provides personal care to people living in a supported living setting. This means that people have a tenancy agreement with the service and as such are living in their own house.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service provided care to people with a learning disability so we have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
While the service was generally well-managed, there were clear issues with staff culture, which indicated a lack of oversight. Staff knew about people’s individual risks and took measures to reduce them, although further information was needed in people’s care plans to ensure information was readily available to staff. Although care plans were comprehensive, they would benefit with some additional background information on people to assist new staff in getting to know people.
Where accidents and incidents took place lessons were learnt from these and changes made to reduce the likelihood of them reoccurring. This had also resulted in some improvements being introduced around daily care notes.
Staff understood the Mental Capacity Act 2005 as they sought people’s consent prior to providing care. They had also received appropriate training in line with RSRCRC.
Staff felt supported and said they were able to contribute to the running of the service through staff meetings and supervision. Management consistently reviewed the service to help ensure they provided good quality care to people.
-
Safe
Good
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 23 April 2021. Latest assessment published 31 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Intrinsic Care Group Limited
- Ownership type
- Organisation
- Companies House number
- 08878896 (opens Companies House)
The Intrinsic Care Group Limited runs 3 services, all in the South East. 1 is rated Good or Outstanding and 2 have no rating yet.
Other services run by The Intrinsic Care Group Limited
- – Intrinsic Care- Canterbury Not yet rated. Home care, Kent
- – Intrinsic Care- Dartford Not yet rated. Home care, Kent
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Intrinsic Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Intrinsic Care.
- When was Intrinsic Care last inspected?
- The Care Quality Commission's latest rating for Intrinsic Care was published on 31 July 2025.
- Who runs Intrinsic Care?
- Intrinsic Care is run by The Intrinsic Care Group Limited. It runs 3 services, all in the South East.
- What is Intrinsic Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 July 2025.
Contact
- Phone
- 01634 931226
- Address
- 6 Chestnut Avenue, Chatham, ME5 9AJ Map (opens Google Maps)
Compare nearby
- RI Bumade Healthcare Services Ltd Requires improvement, 0.7 miles away
- RI Kings Hill Requires improvement, 0.8 miles away
- RI London Care (Rogallo Place) Requires improvement, 1 mile away
- – Making a Difference (South East) Ltd Not yet rated, 1 mile away
- – Rela Support Services Ltd Not yet rated, 1 mile away