Provision Care Ltd
- Home care
- Dementia care
- Registered since 2015
- Central Leicester, Leicester, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
12 months
since the latest rating was published.
82%
of rated home care services in Leicester are Good or Outstanding (85% across the East Midlands, 88% across England).
Provision Care Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: A&R Guardian Services Limited (Good, less than 0.1 miles away) and A&S Rescue Services Limited (Good, 0.2 miles away).
Nearest home care services:
- G A&R Guardian Services Limited Good, less than 0.1 miles away
- – Daystar Care Services Ltd Not yet rated, less than 0.1 miles away
- – UK Care Staffing Ltd Not yet rated, 0.1 miles away
- RI UK Top Care Ltd Requires improvement, 0.1 miles away
- G A&S Rescue Services Limited Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 October 2025 (assessment visit 18 July 2025). Quoted under the Open Government Licence.
Provision Care Ltd is a domiciliary care agency that provides care to older people, younger adults, people living with dementia, mental health needs, physical disabilities and sensory impairments, within their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people received personal care. This is help with tasks relation to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 2 people receiving personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This inspection was carried out to follow up on issues identified at the last inspection. At our last inspection there were areas needing improvement. This included medicines management, staff training and the safe recruitment of staff. Governance and oversight of the service also required improvement. At this inspection improvements had been made, and the provider was no longer in breach of regulations.
As this was a small service, we could only gather feedback from a limited number of people. To enable our assessment to be as comprehensive as possible we reviewed multiple records the provider held to enable us to make an informed judgement of the quality of care provided. We also spoke with care staff, the registered manager and care coordinator and reviewed feedback from health professionals. We also looked at care plans, recruitment files, audits and quality assurance records.
Risks to people's health had been identified and were monitored and managed safely. Staff understood their roles and responsibilities to provide ongoing safe care. Safely recruited staff received ongoing training to ensure they could meet people’s needs safely; this included medicines administration and specific training to support and monitor people’s healthcare. Checks were in place to ensure staff followed the provider’s policies and procedures including best practices in relation to infection prevention and control and people’s mental capacity to consent to care and treatment.
The culture in the service was positive. The registered manager was open and transparent and welcomed feedback. There was a strong emphasis on teamwork and good communication across the service. Enough suitably experienced staff were deployed to ensure care was delivered at the time it was arranged for.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
At our last assessment the service was in breach of legal regulation in relation to safe administration of medicines and ensuring people’s risks were managed safely. The service was also in breach of regulation of recruiting staff safely. At this assessment, we found enough improvements had been made and the provider was no longer in breach of these regulations.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
At the last assessment the service was in breach of legal regulation in relation to governance and oversight of the service. There was a lack of robust and effective quality assurance processes in place to monitor the quality of the service. At this assessment enough improvement had been made the provider was no longer in breach of regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Esther Madzima
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 4 February 2022. Latest assessment published 24 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Provision Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08643166 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Provision Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Provision Care Ltd.
- When was Provision Care Ltd last inspected?
- The Care Quality Commission's latest rating for Provision Care Ltd was published on 24 October 2025.
- Who runs Provision Care Ltd?
- Provision Care Ltd is run by Provision Care Ltd.
- What is Provision Care Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0116 319 2212
- Address
- Pegasus House, 4th Floor, Office 4, 17 Burleys Way, Leicester, LE1 3BE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: A&R Guardian Services Limited (Good, less than 0.1 miles away) and A&S Rescue Services Limited (Good, 0.2 miles away).
Nearest home care services:
- G A&R Guardian Services Limited Good, less than 0.1 miles away
- – Daystar Care Services Ltd Not yet rated, less than 0.1 miles away
- – UK Care Staffing Ltd Not yet rated, 0.1 miles away
- RI UK Top Care Ltd Requires improvement, 0.1 miles away
- G A&S Rescue Services Limited Good, 0.2 miles away