A&S Rescue Services Limited

People received their care calls at the expected times and there had been no missed calls. Staff stayed for the duration of the care call. If staff were running late, they were notified.

Staff understood how to recognise where people may be at risk of harm or abuse and knew what action to take. Where people received support to take their medicines, staff had received training and competency assessments and had guidance of how to do this safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were sufficient numbers of staff who provided consistent care. Staff had been recruited safely, completed an induction, training and shadowed experienced staff before working independently.

Staff followed infection prevention and control national best practice guidance. They wore personal protection equipment to reduce the risk of cross contamination.

People had been involved in their pre-assessment and the development and ongoing review of their care package. People felt staff were well trained, competent, and understood their care and support needs.

Where people required support with eating and drinking this was provided in accordance with the person's individual care needs, routines, and preferences.

People received care and support that was dignified, respectful, personalised, and promoted their independence.

The provider had changed from having paper care records to an electronic care records system. The electronic care record system was found to not provide the same level of guidance for staff. However, people

were positive about the care they received, and staff were knowledgeable. The provider agreed to review their electronic care record system to ensure guidance was sufficiently recorded.

People's communication needs had been assessed and planned for. People knew how to make a complaint and felt confident they would be listened to and action taken.

The provider had robust systems and processes that continually monitored quality and safety. Effective communication systems were in place to support the staff. The provider had quality assurance procedures in place that enabled people to share their experience of the service. People spoke highly of the staff, management and leadership of the service. Staff spoke positively about working for the provider and felt well trained and supported.