Inspire Lives Care Services Ltd

The service was well-led by an experienced registered manager who had instilled a positive culture in the service. They utilised their extensive knowledge in their field to support people to receive compassionate, high quality care. They led by example and were a constant source of support to their staff team.

The registered manager was open and transparent and made themselves available to people and relatives, continually seeking their feedback of the service. They were committed to making improvements notably when we identified a recording issue with some documentation we reviewed.

The service was well coordinated and worked collaboratively with other services and stakeholders.

Effective systems were in place to assess, manage risk and safeguard people from harm and abuse. People received a comprehensive assessment of their needs prior to support commencing. Accompanying care plans and risk assessments were detailed and reflective of peoples’ needs. Infection Prevention Control (IPC) measures were in place and medicines were managed safely.

The service was led equitably and fairly. Staff were treated equally and understood their roles and responsibilities and encouraged to give feedback. Staff had received a thorough induction and appropriate training, with their competencies checked through spot checks and regular supervisions.

There were enough suitably experienced and safely recruited staff deployed to ensure safe care was delivered. External training for staff was provided to meet some of the specific needs people. Staff knew people well and provided person centred care.

People were complimentary about how they were treated with kindness and compassion, and how their privacy and dignity was upheld. People had choice in how their care was arranged and were supported to retain their independence and maintain relationships with those that mattered most to them. The registered manager supported people’s informal carers and recognised the importance of their role.