My HomeCare HFW Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received induction training when they began employment, and continued training through their employment. People who required it, received support to maintain a healthy diet. People's healthcare needs were met by staff as required.

People felt well cared for by staff who were kind and considerate. People and relatives told us they had the time they required to communicate with staff and felt listened to. Care was personalised to people's needs, and staff understood people's likes and dislikes.

A complaints policy and procedure was in place and people knew how to use it. Audits and checks were in place to ensure any mistakes or issues were addressed.

Staff felt well supported by management and told us that communication throughout the team was good.